Job Description
Epic Credentialed Trainer
Location: Looking for someone in the NY/NJ area. Looking in Northern NJ, Westchester, Rockland Dutchess area.
Compensation: $65-68K
Must have Epic Credentialed Trainer, Principal Trainer, Super User, or similar training experience.
Responsibilities:
- Deliver Epic training in classroom, virtual, one-on-one, personalization lab, and at-the-elbow environments.
- Facilitate training for clinical, operational, patient access, scheduling, referral, revenue cycle, and provider end users.
- Support new hire training, ongoing education programs, mergers and acquisitions, system upgrades, and optimization initiatives.
- Reinforce standardized workflows and organizational best practices.
- Support end users in clinical documentation, patient access, scheduling, communication management, referral coordination, and revenue cycle workflows.
- Monitor learner progress and support End User Proficiency Assessments (EUPAs).
- Provide go-live support, rounding, troubleshooting, and workflow reinforcement.
- Deliver ongoing optimization and efficiency education, including Thrive and refresher training programs.
- Assist learners with Epic navigation, workflow execution, and adoption of organizational standards.
- Support personalization labs, practice environments, and hands-on earning activities.
- Assist with workflow validation, operational readiness activities, testing, and go-live preparation.
- Collaborate with PTs, Training Leadership, and Application Teams to assess workflow changes and training impacts.
- Participate in training environment validation and readiness activities as assigned.
- Obtain assigned Epic Credentialed Trainer credential(s).
- Maintain Epic Credentialing and complete all required upgrade training, continuing education, and credential maintenance activities.
- Participate in cross-training activities to support multiple Epic applications and training tracks.
- Remain current on Epic functionality, workflow changes, organizational standards, and training best practices.
- Demonstrate proficiency across assigned applications and workflows.
- Assist with issue identification, escalation, tracking, and resolution related to training workflows.
- Partner with the PTs and Training Manager to identify workflow improvements, optimization opportunities, and training needs.
- Communicate workflow concerns and recommendations to appropriate teams.
- Support adoption of new workflows, enhancements, upgrades, and operational improvements.
- Participate in operational readiness, workflow validation, testing, and go-live support activities.
- Collaborate with Principal Trainers, Operational Leaders, and Training Leadership.
- Attend project meetings, readiness sessions, workflow reviews, and training planning activities.
- Maintain positive working relationships with clinical, operational, access, and revenue cycle training leadership teams.
- Promote accountability, professionalism, customer service, and continuous learning.
- Serve as a training resource and mentor for end users and peers.
Qualifications:
Required
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Strong communication, presentation, and interpersonal skills.
- Strong organizational and time-management abilities.
- Ability to learn new systems and workflows quickly.
- Ability to travel between locations and support flexible training schedules.
Preferred
- Experience with Epic or other electronic health record systems.
- Previous Epic Credentialed Trainer, Principal Trainer, Super User, or similar training experience.
- Experience supporting implementations, upgrades, go-lives, mergers and acquisitions, or optimization initiatives.
- Experience supporting clinical, operational, patient access, referral, scheduling, or revenue cycle workflows.
Working Conditions:
- Hybrid or onsite work, depending on organizational needs.
- Travel between clinic, operational, and training locations may be required.
- Evening and weekend work may be required during implementation, upgrade, or go-live periods.
- Ability to stand and present for extended periods during training sessions.
Job Tags
Flexible hours, Afternoon shift